Training Solutions

Training Solutions is the external training arm of the Department of Tourism and Commerce Marketing (DTCM). The division was set up as part of the drive to ensure that Dubai’s tourism industry continues its development of world-class people at all levels of the organisation. Training Solutions is different from other training delivered by colleges, universities and other training institutions because it takes the best tools and learning of the tourism and hospitality sectors and ensures relevance to the marketplace at every stage. Emphasis is placed on a vocational ‘hands-on’ approach to learning, making participants more effective and efficient within the workplace. The programmes are delivered at the state-of-the-art training facilities at the Port Rashid Dubai Cruise Terminal.

In association with the American Hotels and Lodging Association (AHLA), DTCM Training Solutions provides a wide range of hospitality related training programmes, some of these programmes include:

  • AHLA START Programme for UAE national job-seekers interested to join the hospitality industry
  • AHLA Front line hotel staff training
  • AHLA E-learning hospitality training portal
  • AHLA Hospitality supervisory and management modules
  • AHLA Hospitality train-the-trainer programmes

In association with the National HR Development and Employment Authority (also known as TANMIA), the DTCM’s Emiratisation Task Force for Tourism (ETFT) launched the job-linked MAHARAT training programme to encourage Emirati job-seekers to join the fast-expanding hotel industry.

For more information about any programme, visit our site or email us at:

Call, write or visit us at:

Head Office

Ground, 6th, 8th and 9th Floor,
Al Fattan Plaza Airport Road
United Arab Emirates
Phone: +971 [0] 4 282 1111
Fax: +971 [0] 4 282 1131
Direct Tel: 2010324
Office Hours: 7:30am to 2:30pm Sunday to Thursday

Training Facility

Dubai Cruise Terminal Port Rashid
Al Mina Road
Bur Dubai
United Arab Emirates
Phone: +971 [0] 4 345 6125
Fax: +971 [0] 4 345 0487
Office Hours: 7:30am to 2:30pm Sunday to Thursday

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