Iris and Knowcross collaborate for Kempinski MoE
09 June, 2015
HOTELIER MIDDLE EAST
iRiS Software Systems, a provider of guest-facing technology, and Knowcross, a provider of efficiency software products in the hospitality industry, will collaborate to create an integrated valet product for Kempinski Hotel Mall of the Emirates. When a guest requests a service on the iRiS Valet app, the request will go through to Knowcross. The system then takes over and assigns hotel staff to the job, informs the staff and follows up to ensure timely completion, permitting better proficiency and performance and driving major improvements in processes. Once the request has been completed, a notification is sent back from Knowcross to the iRiS app, which then notifies the guest.