Dubai

Privacy Policy

Privacy Policy 

Last modified: 19th October 2016

Department of Tourism and Commerce Marketing (“DTCM”) and its affiliates, including,  but  not  limited  to,  Dubai  Festivals  and  Retail  Establishment,  Dubai Corporation for Tourism and Commerce Marketing, Dubai Business Events and Dubai Calendar (collectively, “Dubai Tourism”, “We”, “we”, “our” or “us”) are committed to providing excellent service to all their customers, including respecting their concerns about privacy and taking the relevant measures to safeguard their personal information in accordance with applicable data protection legislation. We have provided this Privacy Policy to help you, the user, understand how we collect, use and protect your information when you visit and use any of Dubai Tourism’s websites, mobile applications, microsites, social media platforms, tools, and any other technological platforms in whatever form (the “Platforms”), and how that information will be treated. Please read the following carefully to understand our views and practices regarding your information and how we will treat it.  If you are not familiar with certain terms, please familiarize yourself with such in the key terms section of this policy.  

This Privacy Policy should be read together with our terms of use and any other documents referred to on it. 

Please note that we will ask for your consent before using information for a purpose other than those that are set out in this Privacy Policy. 

Your privacy matters to Dubai Tourism so if you have any questions please contact us at Privacy@dubaitoursim.ae.

Acceptance and Management of Personal Information

By visiting any of the Platforms you are accepting and consenting to the practices described in this Privacy Policy. 

To assist you in managing your personal information, we will provide you with a copy of all personal information we have about you should you request it.  Please contact us at Privacy@dubaitoursim.ae to do this.  

In addition, you are able to update and amend your personal information at any time, or request us to remove you and your personal information collected electronically from our database(s) by emailing Privacy@dubaitoursim.ae.

Collection and Uses made of the information 

We collect and use information held about you in the following ways: 

Information you give to us: For example, some of our services may require you to sign-up and create an account or provide personal information.  In such circumstances, we’ll request personal information, like your name, email address, nationality, age, country of residence, telephone number or credit card to store with your account.

We may use this information: 

  • to  provide  you  with  the  information,  products  and  services  that  you  request from us (including Dubai Calendar – see "Dubai Calendar" section below for more information); 
  • to respond to your questions, comments and requests;  
  • where you have indicated your consent, to provide you, or permit selected third parties to provide you, with additional services and/or information about additional services that may interest you (see Marketing section below).; 
  • to notify you about changes to one or all of the Platforms; 
  • to ensure that content from our websites and our Platforms is presented in the most effective manner for you and for your computer; and/or
  • for the uses set forth below under “information we collect about you”.

Information we collect about you: We collect information about the services that you use and how you use them. This information may include (i) internet protocol address, (ii) device-specific information (such as your hardware model, operating system version, unique device identifiers, and mobile network information including phone number), (iii) device event information such as crashes, system activity, hardware settings, browser type, browser language, the date and time of your request and referral URL, (iv) cookies or similar technologies that may uniquely identify your browser or any of your Platform accounts, (v) information (including personal information) locally on your device using mechanisms such as browser web storage (including HTML 5) and application data caches.  We may also collect and process location information when you use any of our Platforms through various technologies such as Wi-Fi access points and cell towers and IP addresses.  

When information is associated with any of your Platform accounts, we treat it as personal information. For more information about how you can access, manage or delete information that is associated with your Platform accounts, please refer to the Opt-Out section of this policy.

We may use this information:

  • for the uses set forth above under “information you give to us”;
  • to administer our websites and Platforms and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
  • to offer you tailored content;
  • to improve our websites and Platforms to ensure that content is presented in the most effective manner for you and for your computer;
  • to allow you to participate in interactive features of our service, when you choose to do so;
  • as part of our efforts to keep our websites safe and secure;
  • to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you; 
  • for market research and analysis purposes; and/or
  • where you have indicated your consent, to make suggestions and recommendations to you and other users of our websites and Platforms about goods or services that may interest you or them (see Marketing section below).

Information we receive from other sources: We may combine information we receive from others sources with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).

How we collect personal information

We also collect your personal information directly from you unless it is unreasonable or impractical to do so.  We do this in ways including:

  • through your access and use of our websites, apps or sending SMS/MMS to us;
  • when you enter into a competition or promotion; 
  • through someone else who has provided us with your information (e.g. a gift subscription);
  • during conversations between you and our representatives; and/or
  • when you complete an application or subscription.

We may also collect personal information from third parties including:

  • third  party  companies  such  as  credit  reporting  agencies,  law  enforcement agencies and other government entities;
  • advertisers;
  • mailing lists;
  • recruitment agencies; and/or
  • contractors and business partners.

Any personal information we collect about you will only be retained for as long as it takes for the purposes for which such information is required to be completed. If we no longer need to use or disclose your personal information for the purposes set out in this policy and we are not legally required to retain that information, then we will take reasonable steps to destroy your personal information or ensure it is rendered anonymous (i.e. turned into non-personally identifiable information).

Marketing

Where you have indicated your consent, we (and permitted third parties) may contact you for direct marketing purposes via post, telephone, email, SMS/MMS, push notifications, and social media channels such as Facebook, Twitter and Whatsapp. 

This marketing may relate to:

  • additional products and services we (or permitted third parties) feel may interest you; 
  • information about other goods and services we offer that are similar to those that you have already used or enquired about; and
  • upcoming events, promotions and new products/services or other opportunities as well as those of selected third parties.

If you are an existing customer, we will only contact you by electronic means without seeking your consent in advance (including but not limited to telephone, e-mail, SMS/MMS, push notifications, and social medial channels such as Facebook, Twitter and Whatsapp) with information about services similar to those which were the subject of a previous dealing with you.

If you no longer wish to receive marketing communications from us you may unsubscribe by following the unsubscribe link in our email communications or by requesting us to remove you and your personal information collected electronically from our database(s) by emailing Privacy@dubaitoursim.ae.

Internet Protocol (IP) Address

An IP Address is a number that is automatically assigned to your computer every time you browse the Internet. When you visit our Platforms, the server used by our web host will make a record of your IP Address, together with the date and time of your visit, the type of Internet Browser you use and the URL of any other websites that referred you to our Platforms. 

We may also log IP Addresses (the electronic addresses of computers connected to the internet) to analyze trends, administer the websites, track user movements, and gather broad demographic information.

Cookies

In some cases we may also collect your personal information through the use of cookies. When you access our websites, we may send a “cookie” (which is a small summary file containing a unique ID number) to your computer. This enables us to recognize your computer and customise the online experience. It also helps us keep track of services you view, so that we can send you news about those services. We also use cookies to measure traffic patterns, to determine which areas of our websites have been visited, and to measure transaction patterns in the aggregate. We use this to research our users’ habits so that we can improve our services. If you do not wish to receive cookies, you can set your browser so that your computer does not accept them. You can find out how to do this, and find more information about cookies, at www.allaboutcookies.org

We may also collect anonymous data (which is not personal information) relating to your activity on our websites (including IP Addresses) via cookies, or we may collect information from you in response to a survey. We generally use this information to report statistics, analyze trends, administer our services, diagnose problems and target and improve the quality of our services. To the extent this information does not constitute personal information because it does not identify you or anyone else, we may use this information for any purpose and by any means whatsoever.

In addition to the express notice provided on our websites when you first visit, your continued use of our websites is your acceptance of our continued use of cookies on our websites.

Links to Other Websites 

We are not responsible for the practices employed by websites or services linked to or from our websites, including the information or content contained therein or the data collection practices or privacy policies therein. Please remember that when you use a link to go from our websites to another website, our Privacy Policy does not apply to third-party websites or services. Your browsing and interaction on any third-party websites or service, including those that have a link or advertisement on our websites, are subject to that third party’s own rules and policies. In addition, you agree that we are not responsible and we do not have control over any third-parties that you authorize to access your user content. If you are using a third-party website or service (like Facebook, Twitter, Instagram, or Google groups etc.) and you allow such a third-party access to your user content you do so at your own risk. This Privacy Policy does not apply to information we collect by other means (including offline) or from other sources other than through our Platforms.

Information we share

We do not share personal information with companies, organizations and individuals outside of Dubai Tourism unless one of the following circumstances applies: 

With your consent 

We will share personal information with companies, organizations or individuals outside of Dubai Tourism (and the parties and bodies referenced in this section of the Privacy Policy) when we have your consent to do so. 

For external processing 

We provide personal information to our affiliates or other trusted businesses or persons to process it for us, based on our instructions and in compliance with our Privacy Policy and any other appropriate confidentiality and security measures. 

Sharing with our partners 

We may share non-personally identifiable information publicly and with our partners – like publishers, advertisers or connected websites. For example, we may share information publicly to show trends about the general use of our services.

Where required by applicable law

Dubai Tourism will disclose personal information when required by any applicable law, or in good faith believes such action is necessary or desirable to comply with the applicable laws, or to protect, or defend the rights or property of Dubai Tourism, our Platforms, or their users.

With selected third parties

We may disclose your personal information to third parties in the following circumstances:

    • In the event that Dubai Tourism sells or buys any business or assets, in which case we may disclose your personal information to the prospective seller or buyer of such business or assets;
    • If Dubai Tourism or substantially all of its assets are acquired by a third party, in which case personal information held by it will be one of the transferred assets;
    • Agents, service providers and third parties who provide services relating to the purpose for which the personal information is collected including data processing services, whether or not such agents, service providers and third parties are based in the UAE; 
    • any person who is under a duty of confidentiality and has undertaken to keep such data confidential; and
    • if you use our Dubai Calendar service (in accordance with the "Dubai Calendar" section of this Privacy Policy below).   

Dubai Calendar

Dubai Calendar is the official calendar of year-round events happening in Dubai, where event organizers may list events and ticket sellers may offer tickets for such events for users of the Dubai Calendar to purchase.

If you use our Dubai Calendar services, we will collect, use and otherwise process your information in accordance with the terms of this Privacy Policy. More specifically, we will: 

  • collect your personal information when you sign-up to the service;
  • use and otherwise process your personal information in order to provide you with the service; and
  • disclose your personal information to third party event organizers and ticket sellers. 

Where we store your personal information

The data that we collect from you may be transferred to, stored and otherwise processed on servers located outside the country in which you reside and which may be based in locations both within and outside of the UAE.

Contact us with Your Questions and Comments

If you elect to contact us with any questions, comments or requests using one of the online forms that form part of our Platforms, you will need to provide your full name, telephone number and e-mail address so that we can be sure to be able to contact you. Depending on which online form you complete, you will be given the opportunity to provide additional information that will allow us to serve you better, although the additional information might not be required in order for you to complete and submit the online form.

You can also contact us by simply sending an e-mail addressed to Privacy@dubaitoursim.ae.

Opt-Out

You may unsubscribe from marketing email communication sent by our Platforms at any time by following the unsubscribe link in our email communications (see Marketing section above) or by requesting us to remove you and your personal information collected electronically from our database(s) by emailing Privacy@dubaitoursim.ae.

You may also set your browser to block all cookies, including cookies associated with our services, or to indicate when a cookie is being set by us. However, it’s important to remember that many of our services may not function properly if your cookies are disabled. For example, we may not remember your language preferences.

Security

We will take all reasonable steps to protect the personal information that we hold from misuse, loss, or unauthorized access, including by means of firewalls, password access and secure servers.  In particular, we review our information collection, storage and processing practices, including physical security measures, to guard against unauthorized access to systems, and restrict access to personal information to Dubai Tourism employees, contractors and agents who need to know that information in order to process it for us, and who are subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations

Unfortunately, there is always risk involved in sending information through any channel over the internet. You send information over the internet entirely at your own risk. Although we will do our best to protect your personal information, we cannot guarantee the security of your data transmitted over the internet and we do not warrant the security of any information, including personal information, which you transmit to us over the internet.  

If you suspect any misuse or loss of, or unauthorized access to, your personal information, please let us know immediately.

Compliance and cooperation with regulatory authorities

We regularly review our compliance with our Privacy Policy. When we receive formal written complaints, we will contact the person who made the complaint to follow up. We work with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personal information that we cannot resolve with our users directly. 

Privacy Policy Changes

In the future, we may revise or amend this Privacy Policy at any time by amending this page. All changes will be made here so you will always know what information we gather, how we might use that information and whether we will disclose it to anyone. Some of the provisions contained in this Privacy Policy may also be superseded by provisions or notices published elsewhere on our websites.

Your continued use of the Platforms following the posting of changes to these terms will mean you accept those changes.

Conclusion

Your privacy concerns are important to us. We hope this Privacy Policy has been helpful to you.

Questions Concerning this Privacy Policy

If you have questions regarding this Privacy Policy, please feel free to e-mail us at Privacy@dubaitoursim.ae.

Key Terms

Browser web storage

Browser web storage enables websites to store data in a browser on a device. When used in "local storage" mode, it enables data to be stored across sessions (for example, so that the data are retrievable even after the browser has been closed and reopened). One technology that facilitates web storage is HTML 5.

Non-personally identifiable information

This is information that is recorded about users so that it no longer reflects or references an individually identifiable user.

Personal information

This is information which you provide to us which personally identifies you, such as your name, email address, billing information, credit card information, or other data which can be reasonably linked to such information by Dubai Tourism, such as information we associate with any accounts you may hold with Dubai Tourism.

Sensitive personal information

This is a particular category of personal information, which includes confidential medical facts, racial or ethnic origins, political or religious beliefs.

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