Be treated like a star during your Dubai stay
Customer service is a top priority for many Dubai businesses, meaning that once you’ve arrived, getting the VIP treatment isn’t seen as something extra, but a standard part of your visit. Follow our guide from airport arrival to hotel check-out, and discover exactly how Dubai’s customer-focused services can make your own visit that little bit more luxurious.
The airport welcome service
Your first glimpse of Dubai hospitality begins as soon as your touch down at the Dubai International Airport (DXB), the world’s busiest airport for international traffic. Here, a simple pre-booked service will make navigating the terminals a piece of cake. Ideal for large families, those with children, the elderly and people of determination, Marhaba Dubai services start from AED95 and take care of all the little tasks, making your arrival in Dubai as smooth as possible.
Your personal escort will meet you as you step off the plane and fast-track your immigration and security clearance, guiding your group from the plane to luggage pick-up, the arrivals hall and your preferred mode of transport. Add-ons included buggy car transfer, porter services, dining experiences and a luxury chauffeur-driven car to your accommodation.
+971 800 627 4222
The personalised hotel welcome
Have an important in-room business call to make, or need to have your apartment child-proofed from curious little hands? Or do you like your hotel suite just so? The private butlers and VIP concierge at Jumeirah Hotels and Resorts such as Burj Al Arab and Emirates Towers will make your Dubai stay seamless, with a home away from home feel.
Let them know your preferences within 24 hours of your arrival and the team will have your space fine-tuned to precise requirements, whether that’s gym equipment in the lounge, kids’ toys and games ready, or a fully-stocked fridge and pantry as per your approved shopping list – they will organise all the little luxuries to make your stay a comfortable one.
Burj Al Arab
+971 4 301 7777
Jumeirah Emirates Towers
+971 4 330 0000
The ask-anything concierge
Dubai’s five-star hotels and resorts are known for their impeccable services and facilities, so it’s no surprise that this standard of consideration extends to the front desk staff and concierge.
Equipped with a can-do attitude, hotel concierges will help you have a stress-free stay. Leave your requests with them for just about anything – hard-to-find tickets, a particular children’s toy, a scuba-diving trip complete with a certified instructor, a last-minute table for two at the hottest restaurant in town – and the concierge will make it happen. They are also your first port of call for recommending relevant events and activities in Dubai, with insider knowledge of the city.
The special extras
Check with your hotel upon check-in to see what kind of special access in-house guests are granted. Hotels often arrange free theme park entry for guests, with Dubai Parks and Resorts collaborating with some of the city’s favourite five-star hotels and resorts for complimentary access for guests.
Meanwhile hotels such as Atlantis, The Palm and Jumeirah Beach Hotel also offer free and unlimited entry to their on-site waterparks, saving guests hundreds of dirhams in ticket fees.
Atlantis, The Palm
+971 4 426 2000
Jumeirah Beach Hotel
+971 4 348 0000
The easy shopping assistant
Dubai is known for its amazing malls, but sometimes carrying around all of your new purchases can start weighing you down. Mall of the Emirates has come up with an elegant solution that keeps your shopping bags secure while you explore some more. The Hands Free Shopping offer allows shoppers to drop off their bags at one of the collection desks spotted around the style hub, free of charge.
Once you’ve had your share of browsing, shopping and dining, you can use the specialty app or call the desk to have your bags brought directly to you – no matter where you are in the mall, the hotels connected to Mall of the Emirates, or even straight to the carpark. It’s a little luxury service that will make your day feel extra special.
Mall of the Emirates, Sheikh Zayed Road
+971 4 409 9000
The impeccable valet services
Decided to rent a private car during your Dubai stay? One pleasant surprise is that the majority of restaurants and hotels offer a free valet service for their guests. Simply pull up, hop out and enjoy your visit, before having the car returned within minutes once you’re ready to go.
Whether you’re taking advantage of Dubai’s supercar culture, or opt for a more family-friendly and desert-ready 4WD, your vehicle will be treated with respect and care by the venue’s friendly valet staff. Electric cars can also get a free recharge at select valet stations, with Fairmont The Palm offering an on-site recharge to cars that valet at the hotel.
Fairmont The Palm, Palm Jumeirah
+971 4 457 3388
Feeling inspired? Learn more about the city's luxury lifestyle or experience it for yourself by planning your holiday in Dubai.