Shared Services provides a range of important administrative services including: Human Resources, IT, Legal Affairs, Finance and Procurement. These departments support the various activities of DTCM in enhancing its overall performance to position Dubai as one of the leading tourism destinations of the world.
The Administration department has a diverse portfolio of activities that has an effect on all the other sections within DTCM. These activities include the shipment of supplies such as promotional materials to its overseas offices, services such as cleaning, office attendants, staff parking, workstation and offices signage, space modification, conferencing, providing periodicals among others. The department thus has a major role to play in customer relations internally and externally through DTCM.
The Information Technology (IT) team provides the various support and development functions, which include: procure, install and maintain the IT infrastructure in the DTCM's Head Office and Dubai Sites; provide IT know-how and expertise for equipping the DTCM's Overseas Offices; ensure that the electronic presence of the DTCM is maintained through regular upkeep of the software and hardware that broadcast the Department's presence on the Internet.
The Internal Audit department is responsible for auditing of all the financial transactions of the DTCM, while the principal objective of the Legal Department is to provide advice and counsel on legal issues of concern to the DTCM.