Explore Our Services

The Department of Tourism and Commerce Marketing (DTCM) encourages the development of Dubai’s tourism industry through appropriate regulation and oversight. This means we can ensure a high standard of experience for all visitors across every tourism touch point.

Delegate Cards

Tourism sector establishments delegates can use this service to issue, renew, modify, replace, or cancel a Delegate Card.

Required documents:

  • Valid passport copy for the delegate (including residence visa for non-citizens)
  • A recent colour photo
  • Certificate of Good Conduct issued by the emirate and directed to the Department of Tourism and Commerce Marketing
  • High school certificate copy, duly certified for non-citizen delegates
  • Copy of identity card
  • Copy of establishment licence
  • Letter from the owner of the establishments to issue one delegate card for more than one establishment


  1. Attain application from the Department of Tourism and Commerce Marketing (DTCM)
  2. Fill out a printed application (not hand-written) that includes owner's signature and a seal of the establishment
  3. Submit the application and fees to customer service staff for review
  4. The department will notify the delegate to collect the card once ready
  5. The delegate can accept receipt of the card with an identification photo, or former card in the case of a renewal.

Service fee: new card or renewal AED1,020. Replacement card AED120

Average time for completion : one working day