Jumeirah Zabeel Saray

Hotel Class ★★★★★
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  • HI107486310
  • Jumeirah Zabeel Saray

    The Crescent (West), Palm Jumeirah, Palm Islands, Dubai, Emirate of Dubai, United Arab Emirates

    The Crescent (West), Palm Jumeirah, Palm Islands, Dubai, Emirate of Dubai, United Arab Emirates Zabeel Saray/@25.0979881,55.1235962

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  • WiFi
  • Garden
  • Elevator
  • Concierge
  • Beach umbrellas
  • Shops
  • Room service
  • Watersports
  • Spa
  • Multilingual staff
  • ATM machine
  • Private beach
  • Tennis court
  • Express check-in
  • Children's Pool
  • Air conditioning
  • Lounge
  • Express check-out
  • Meeting facilities
  • Steam Room
  • Balcony
  • Business center
  • Conference facilities
  • Restaurant
  • Daily newspaper
  • Fitness Center
  • Wedding facilities
  • Car rental
  • 24-hour Front Desk Service
  • Laundry
  • Luggage storage
  • Outdoor pool
  • Currency exchange
  • Baby-sitting
  • Valet parking
  • Shuttle service
  • Sauna
  • Parking
  • Hairdressers
  • Playground
  • Safe deposit box
  • Rating image
  • Charged me twice and then don't answer emails or complaints.
    Hotel is nice. Staff are v.friendly. Rooms are great. (We got upgraded as it was our anniversary) Drinks are stupidly expensive. Food is also expensive. It's good but not great. Customer service is decent when you are a guest. However, after you have left they have zero interest in any communication. Every email address they publish bounces, even when you try and contact them to tell them they have charged your credit card twice. When they did refund me they short changed me! Rates itself as a 5-star hotel but I've stayed in 5-star hotels where that would never be acceptable. Still waiting very them to contact me having emailed so many times and messaged them on Facebook. Let's see if this works.
  • Rating image
  • Lovely
    Stayed here for 3 nights as a stop over before we headed to thiland - it was really nice - staff restaurants all as expected - beautifuly decorated for Christmas / only negative it's quite a way our from the main tourist parts.
  • Rating image
  • Recommend this hotel to Disney Land type of families but not to hip young people or romantic couples
    Room interior: outdated, chipped old furniture Bathroom: fab, but upkeep not up to the standard Jumeirah. Breakfast: Nothing special, expected more variety and interesting dishes. Too noisy. Waiters not friendly. I asked for a simple decaf for three times before I finally received it. Beach: the beach was a joke...sadly. For this high rate I expected something spectacular. View was obstructed by construction. Sunscreen and coconut water were extremely overpriced. (Coconut water for almost $11...if I had known, I wouldn't have ordered it...Same for the sunscreen which was billed at a whopping $27!!!). WTF? Check in/Check out: Took way longer than it should have. Staff ok but not forthcoming as they are in Jumeirah Al Naseem or Jumeirah Emirates Towers. Maybe they were tired from all the noisy kids and families? Overall, I would not recommend this hotel because it's simply TOO EXPENSIVE for the quality that it is offering.
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