Sheraton Grand Hotel Dubai

Hotel Class ★★★★★
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Only two minutes from The Monarch Office Tower, Sheraton Grand Hotel Dubai is located centrally in Dubai. It is moments from Sama Tower. The rooms feature an elegant décor and luxurious 5-star amenities. The hotel is close to World Trade Centre Metro Station, making it easy for guests to discover Dubai and its surrounding areas. Guests can also easily visit Dubai International Conference & Exhibition Centre, World Trade Centre Residence and Park Place.
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55.2865478 25.2296861
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  • Sheraton Grand Hotel Dubai

    04 503 4444

    3 Sheikh Zayed Road | Trade Center 1, Dubai 123979, United Arab Emirates

    3 Sheikh Zayed Road | Trade Center 1, Dubai 123979, United Arab Emirates Grand Hotel Dubai/@25.2296861,55.2865478

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  • General
  • Room service,Airport shuttle,Shuttle service (surcharge),Airport shuttle (surcharge),Newspapers,Non-smoking rooms,Family rooms,Lift,Air conditioning
  • Activities
  • Fitness centre, Spa and wellness centre, Massage
  • Internet
  • Free! WiFi is available in all areas and is free of charge.
  • Parking
  • Free
  • Check-in
  • 15:00
  • Check-out
  • 12:00
  • Rating image
  • Head up to the 54th floor - Pool Bar ... for food
    In one sense, the Pool Bar describes exactly what you get - the Hotel pool and a bar. What it doesn't describe is the food, which is good and good-value. Salads (Caesar, Cobb and Tuna Nicoise), and barbecue platters predominate. Fresh ingredients and well-presented dishes mean it is a refreshing change from the all-you-can-eat buffets that you find everywhere in Dubai. Suren and his colleagues are attentive without being intrusive. All in all an enjoyable alternative to "la grande bouffe" that is often the staple diet in Dubai!
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  • Poor customer Service
    I called the hotel in the evening at 6 p.m to book for Christmas Eve dinner for myself and my husband when I was told that someone will call me back after taking my details. Next day at 4 p.m I called again as no one has contacted me. I was told that events coordinator is super busy. Next day in the afternoon I got a call from someone called Daria, who said she was on sick leave and just opened her emails. Apparently one of them was lying. Anyhow in any case there should be a back up coordinator who has one minute to book one dinner for me. Very disappointing and definitely do not recommend. This hotel has no clue what first class customer service is.
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  • Excellent service and meeting spaces, great food and rooms
    We held a meeting here using the Starlight ballroom and other meeting room facilities. The team who looked after us including Laura the events manager, Pradip, Kunal and the rest of the team were extremely helpful and did their best to ensure our meeting was a success. The rooms were to a high standard as is usual in Dubai although the view from most of our guests windows was not fantastic - looking out directly at the building next door. The food in the restaurant was excellent, aside from the evening I went for the Asian buffet when to be honest I thought the variety and standard was lower than I expected. The breakfast and lunches were fabulous though - so much choice and extremely high standards. Thank you to all the team at the Sheraton for looking after us so well.
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