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The Department of Tourism and Commerce Marketing (DTCM) encourages the development of Dubai’s tourism industry through appropriate regulation and oversight. This means we can ensure a high standard of experience for all visitors across every tourism touch point.

Hotel Classification

Our hotel classification system provides clarity about the type and standard of hotel rooms and accommodation available across the emirate and the services provided within each property. The system has been created to cover all hotels, guest houses and furnished apartments in Dubai. It stipulates the minimum level of facilities and services offered to tourists in each type of accommodation to ensure a consistent customer experience across the emirate’s accommodation options.

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Detailed below are the application processes for nine key administrative options under the classification system. For more information visit https://classification.dubaitourism.ae

User registration

To register to classify a new hotel or to replace the user, follow the instructions below

Required documents

  • Emirates ID
  • Passport copy
  • Authorisation letter

Steps

  1. Visit classification.dubaitourism.ae
  2. Fill in your details: owner's name, ID / passport number / identification of the transaction type, entry of the transaction number / licence number issued by the Department of Economic Development, identification of the category, incorporation of the entity in both languages
  3. Download the required documents
  4. You will receive an activation notification upon successful completion of the application.

Service fee (if any): FREE

Average duration of service delivery: one working day

New classification application

Apply for the classification of a hotel, hotel apartment, resort, hostel or campus

Required documents

  • Emirates ID (owner)
  • Passport copy (owner)
  • Authorisation letter
  • Building Completion Certificate from Dubai Municipality
  • Map image
  • Initial approval from the Department of Economic Development
  • Copy of the director's passport
  • Copy of the delegate’s passport

Steps

  1. Visit classification.dubaitourism.ae
  2. Specify the type and category of the request; determine the expected date to receive guests; enter the data of the delegate, manager, building and rooms; self-assessment
  3. Download the required documents
  4. Post-approval, you must visit the department to determine the date of the inspection visit
  5. Officials will schedule a visit to the facility and prepare the necessary reports
  6. You will be asked to visit the department to receive the certificate and submit it to the Department of Economic Development to issue the licence

Receive guest application

Apply to add a guest reception a new hotel, hotel apartment, resort, hostel or campus

Required documents

  • A copy of the email to activate the Tourist dirham
  • Official letter to receive guests with the identification of roles and history

Steps

  1. Visit classification.dubaitourism.ae
  2. Add required notes
  3. Fees can be paid online or in person by visiting the department
  4. Upon successful completion, we will inspect the establishment and confirm its status
  5. You will receive an activation notification upon successful completion of the application

Service fee: FREE

Average time for completion: one working day

Renewal classification application

Apply for renewal of the establishment of a hotel, hotel apartment, resort, hostel or campus.

Steps


  1. Visit classification.dubaitourism.ae
  2. Create your application
  3. Add required notes
  4. You will receive an approval from the classification department if the request has been accepted
  5. Fees can be paid online or in person by visiting the department
  6. Upon successful completion, we will inspect the establishment and confirm its status
  7. You will receive an activation notification upon successful completion of the application to visit the department and deliver the copy of the building licence
  8. Upon successful submission, you will receive a call from the department to receive the rating certificate.

Service limitation: No

Service fee: see table


Resorts Hotels Floating Hotels Hotels Apartments
Three stars – 80 AED per hotel unit One star – 50 AED per hotel unit AED 20,000 Standard – 30 AED per hotel unit
Four stars – 100 AED per hotel unit Two stars – 60 AED per hotel unit   Superior – 40 AED per hotel unit
  Three stars – 80 AED per hotel unit   Deluxe – 60 AED per hotel unit
  Four stars – 100 AED per hotel unit    
  Five star – 115 AED per hotel unit    

(The above fees are annual fees)

Average time for completion: one working day

Upgrade and downgrade application

This service enables you to apply for an upgrade or downgrade in the rating of the hotel, hotel apartments, resorts or guest house. This service is currently not interconnected with any other services.

Required documents

  • Official letter, explaining why you are requesting an increase or decrease in rating

Steps

  1. Visit classification.dubaitourism.ae
  2. Create your application
  3. Add required notes
  4. You will receive an approval from the classification department if the request has been accepted
  5. Fees can be paid online or in person by visiting the department
  6. Upon successful completion we will inspect the establishment and confirm its status
  7. Visit the department to deliver the classification plate and the old certificate and receive a new classification plate, letter and certificate.
  8. Visit the department to deliver the classification plate and the old certificate and receive the plate and the letter and the new lifting(raise)/reduction certificate

Service fee: see table

Service limitation: No

Service delivery channels:
Website: classification.dubaitourism.ae

Service fee (if any): if upgraded


Resorts Hotels Floating Hotels Hotels Apartments
Three stars – 80 AED per hotel unit One star – 50 AED per hotel unit AED 20,000 Standard – 30 AED per hotel unit
Four stars – 100 AED per hotel unit Two stars – 60 AED per hotel unit   Superior – 40 AED per hotel unit
Five star – 115 AED per hotel unit Three stars – 80 AED per hotel unit   Deluxe – 60 AED per hotel unit
  Four stars – 100 AED per hotel unit    
  Five star – 115 AED per hotel unit    

Average time for completion: one working day

Designator application

Apply for the Designator of hotels across all categories and ratings

Required documents

  • Official letter

Procedures and steps of service delivery

  1. Visit classification.dubaitourism.ae
  2. Create your application
  3. Select the specialised Designator
  4. Add required notes
  5. You will receive an approval from the classification department if the request has been accepted
  6. Fees can be paid online or in person by visiting the department
  7. Upon successful completion, we will inspect the establishment and confirm its status
  8. Visit the department to receive the message of the specialised Designator.

Service fee: AED 1,000 per Designator

Average time for completion: one working day

Advisory services

Schedule a field consultation visit with one of the classification department team for any category or rating.

Required documents

  • Official letter (with field/office identification, number of hours, contact numbers)

Steps

  1. Visit classification.dubaitourism.ae
  2. Select service
  3. Add required notes
  4. You will receive an approval from the classification department if the request has been accepted
  5. Fees can be paid online or in person by visiting the department
  6. Schedule a convenient time for the consultation
  7. Advice will be provided in a formal report post-site visit.

Service fee: AED 1,000 per hour

Average duration of service delivery: one working day

Providing undertaking

Apply for a contract to complete maintenance work, repairs, addition or deletion of a facility in a hotel, hotel apartment, resort, hostel or campus.

Required documents

  • Submission of a letter (format available on the website)

Steps

  1. Visit classification.dubaitourism.ae
  2. Choose the assessment report required
  3. Choose the date to complete the criteria
  4. Download required documents
  5. Adding required notes
  6. Add required notes
  7. You will receive an approval from the classification department if the request has been accepted

Service fee: FREE

Average time for completion: three working days

Updating information

Update the contact information for your hotel’s senior management

Required documents

  • Passport copy of the general manager of the hotel
  • Passport copy of the director of government relations

Steps

  1. Visit classification.dubaitourism.ae
  2. Select the service and proceed to update the new information
  3. Download required documents
  4. Add required notes

Service fee: FREE

Average time for completion: three working days

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