Cookie Policy

Cookie Policy

We are committed to being open and transparent about how we use cookies across our website, this notice sets out what cookies we use, what purpose they serve and how you can amend your preferences.

About Dubai Tourism and Contact Details

The Department of Tourism and Commerce Marketing

The Department of Tourism and Commerce Marketing (“DTCM”) is an entity established pursuant to Law No. 1 of 1997 and having its principal address at P.O. Box 594, Dubai, United Arab Emirates.

DTCM is the principal authority for the planning, supervision, development and marketing of tourism in Dubai. We also market and promote Dubai’s commerce sector and are responsible for the licensing and classification of all tourism services, including hotels establishments, tour operators, travel agents and all other tourism services. You can find out more about us at: https://www.visitdubai.com/en/department-of-tourism/about-dtcm.

DTCM and its affiliates, including, but not limited to, Dubai Festivals and Retail Establishment, Dubai Corporation for Tourism and Commerce Marketing, Dubai Business Events and Dubai Calendar (collectively, “Dubai Tourism”, “We”, “we”, “our” or “us”) are committed to providing excellent service to all customers, including respecting their concerns about how we use cookies, and being totally transparent about this in accordance with applicable laws.

We have provided this cookies notice to help you, the user, understand how cookies are used when you visit and use www.visitdubai.com, and how cookies are used on these. Please read the following carefully to understand what cookies are used, and what the purpose of these are.

Further Information
If, having read this notice, you have any queries, comments or concerns, please contact us at privacy@dubaitourism.ae.

For further information relating to privacy and use of personal data, please refer to our Privacy Notice and the documents referred to in it.

About cookies

Cookies are small text files that are placed upon your computer in order to help us to identify you, some cookies known as ‘essential cookies’ are required to enable our website to operate, other cookies ‘optional cookies’ are those that we use to personalise your experience whilst on our website, e.g. to enable us to show you personalised advertisements.

When you visit our website from within the European Economic Area (EEA) we will only place ‘essential cookies’ initially. If you choose to consent to ‘optional cookies’ these will only be triggered once you have consented to these being placed.  You may amend your cookie preferences at any time here. For further information about cookies generally you may wish to visit www.aboutcookies.org (please note that this is a third-party website and we are not responsible for the content of the same).

Cookies we use

When you visit our website, we will use cookies in order to deliver the best experience for you. We do this in a way that complies with the legal obligations placed upon us, and in accordance with good industry practices. The information below provides an overview of each of the types of cookies used.

Analytical Cookies

Are cookies that we use to monitor how users are using our website. They enable us to identify which areas or functions within the website that users spend most time and allow us to understand how users move around the website.

You may enable or disable these cookies using the toggle switch below.

Marketing Cookies

Are cookies that we set in order to deliver content that is most relevant to you based upon your usage of our website. These cookies may be placed by, or shared with, our marketing partners to show you adverts when you use other websites and platforms. Disabling these cookies will not necessarily result in you seeing less advertisements or marketing content; it will most likely mean that you do not receive content that is tailored to you.

You may enable or disable these cookies using the toggle switch below.

Functional Cookies

Are cookies that we deploy in order optimise the user experience, for example to increase the level of functionality or to remember your preferences should you return at a later date. These cookies also enable you to utilise features such as creating an account and subscribing for updates.

You may enable or disable these cookies using the toggle switch below.

Strictly Necessary Cookies

Are cookies that we need to utilise in order for our website to function, e.g. to display certain items on the website, or to ensure the security of the website. These cannot be disabled by us, however you may be able to restrict or prohibit these using the settings in your browser. If restricted then you may experience issues loading or using our website.

Cookie settings

Most web browsers permit users to set control over what cookies they are willing to accept and what they are not, as well as reviewing cookies that have already been placed. For further information about this please see your browser settings.

Cookies we use

The table below provides more information about the cookies we use and why:

Cookie ID Provider Purpose Expiry
Analytical Google Analytics The measurement, collection, analysis and reporting of web data. 90 days
Yandex The measurement, collection, analysis and reporting of web data. 90 days
Youtube The measurement, collection, analysis and reporting of web data. 90 days
Marketing DoubleClick Online advertising that comes in several forms, including banner ads, rich media and more. 90 days
Google Ads To help deliver better search results based on customers visiting our site. 90 days
Eloqua To track when visitors are entering our site to determine effectiveness of our targeting efforts. 90 days
Bluekai, Maxymizer, Crazyegg To create customized experiences for visitors to our website. 90 days
Twitter, Facebook, Snapchat To better generate, target, and deliver marketing communications via Social networks. 90 days
Media Math To help deliver better marketing based on customers visiting our site. 90 days
Xandr Marketing and advertising tool 90 days
Functional Google Recaptcha, Google Botguard Functionality important to deliver an optimal website experience. 90 days
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