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Travel accessibility
Dubai strives to enhance its offerings for travellers with special needs
The essentials
Your accessibility guide
Arrivals / Airport
At Dubai International (DXB) and Dubai World Central (DWC), people of determination can expect a full range of special services and facilities. These include complimentary parking, prioritised drop-off and dedicated check-in areas, accessible washrooms, as well as personal assistance if required. It’s advisable to inform your airline in advance to guarantee a smooth and hassle-free arrival.
Things to do at DXB
Accommodation
The hotel landscape in Dubai is very broad with plenty of choices for everyone. All of Dubai’s hotels welcome people of determination while continually enhancing their offerings and services. With spacious guest rooms, bathrooms with roll-in showers, as well as step-free access to lobbies, restaurants, and pool sides, many of Dubai’s hotels are well equipped to accommodate guests with restricted mobility and special needs.
Sights and attractions
There is hardly any other destination in the world that offers so many attractions like Dubai, ranging from stunning cultural and architectural sights, adventurous theme and waterparks to extraordinary beaches and shopping options. Many of them provide special services and facilities for people of determination, with more plans in the works to improve their offerings even further. Additionally, there is always assistance at hand – please ensure to contact the attraction directly to find out more.
Accessible attractions
Getting around Dubai
Navigate with ease
Metro
As one of the most advanced rail systems in the world, the Dubai Metro is a convenient option to travel throughout the city. People of determination will find lift access available on all metro station levels, and dedicated spaces for wheelchair users on all trains. There is also contrasting tactile guidance for the visually impaired, and platform alerts such as audible beeps when doors open and close, as well as corresponding flashing light signals.
Taxi
If the departure/destination point is not near a metro station, taxis are a great alternative for getting around Dubai. Specially equipped taxis for people of determination, can be found at airports, or booked via the Dubai Taxi Corporation (DTC) app. Look for the ‘People of Determination Taxi’, which can be reserved directly via the app, or by calling the toll-free number 800 88088 (DTC customer care centre).
People of Determination Taxi
Dubai Water Taxi
Another transportation choice is the Dubai Water Taxi and Dubai Ferry, which travels between Dubai Marina, Palm Jumeirah, Dubai Water Canal and the Dubai Creek offering beautiful views of the city’s coastline. Both types of boats are equipped with appropriate ramps and can accommodate between 2-3 wheelchairs at the same time. There is also assistance available at all marine stations to help people of determination enter and exit the vessels.
Hear from the experts
