Question 1

Can I use my Nol card on all public buses?

Accepted Answer

Yes. Nol cards are accepted on all Dubai Bus services. Make sure to tap in when boarding and tap out when leaving the bus.

Question 2

How can I check bus schedules?

Accepted Answer

You can view updated schedules on the RTA website or through the S’hail app. You can also contact the S’hail Call Centre on 600 500 605 or send an SMS including “D” or "Depart" bus stop number to 5223 to receive the latest departure times.

Question 3

Are Dubai public buses free for children

Accepted Answer

Children aged five and under can travel for free on Dubai Bus. Passengers above this age must use a valid Nol card or ticket for their journey.

Question 4

Are children allowed to travel alone on Dubai Bus?

Accepted Answer

Children below eight are not advised to use public transport unless accompanied by an adult. Those aged between eight and eleven may travel alone only if one of the parents issues a travel permit for the child. Passengers aged twelve and above can use public buses without adult supervision.

Question 5

Are food and drinks allowed on buses?

Accepted Answer

Eating and drinking are not permitted on public buses, in line with RTA regulations.

Question 6

Are pets allowed on buses?

Accepted Answer

No. According to the RTA's rules, animals are not permitted on public buses.

Question 7

Can I take luggage on the bus?

Accepted Answer

Small bags and personal items are allowed on Dubai buses. Bulky luggage is not permitted, and bags should not block the aisle or gangway in any circumstance.

Question 8

What should I do if I lose something on a bus?

Accepted Answer

For lost items, contact the Transportation Security Police Call Centre on 908. Items handed over by drivers or station staff are transferred to the Transportation Security office at Rashidiya Bus Station.