Question 1

Where can I take the metro in Dubai?

Accepted Answer

The Dubai Metro connects key districts across the city with a fast and reliable network. Metro stations are located near major attractions, neighbourhoods and malls. There are currently two lines - Red and Green. The Red Line runs from Centrepoint station, near Dubai International Airport (DXB), along Sheikh Zayed Road, branching at Jabal Ali towards Expo 2020 and Life Pharmacy stations. The Green Line runs from Etisalat station in Al Twar to Dubai Creek.

Question 2

How do I buy a ticket or Nol card?

Accepted Answer

You can purchase single-ride tickets or a Nol smart card at metro stations, vending machines or authorised outlets, and top-up online or at ticket booths.

Question 3

What is the minimum top-up amount for a Nol card?

Accepted Answer

To travel on the Dubai Metro, your Nol card must have a minimum balance of AED7.50 before starting your journey. RTA requires a minimum top-up of AED20 when recharging through ticket vending machines or the Nol Pay app, and AED50 when topping up at ticket office counters.

Question 4

Can I bring luggage on the Metro?

Accepted Answer

Yes. You can carry two pieces of luggage with you on a Dubai Metro train - one large suitcase (no bigger than 81cm x 58cm x 30cm) and one carry-on bag (no bigger than 55cm x 38 cm x 20cm).

Question 5

Can children travel on the Metro for free?

Accepted Answer

Children under five years old can travel for free on the Dubai Metro when accompanied by an adult.

Question 6

What are the etiquette rules for travelling on the Dubai Metro

Accepted Answer

When using the Dubai Metro, passengers are expected to follow basic etiquette to ensure a smooth and pleasant journey for everyone. Please don’t push, respect personal space, move along the platform and give way to others. Once inside, move down into the cabins and always allow passengers to get off the train before boarding.

Question 7

What are the rules and fines for the Dubai Metro?

Accepted Answer

RTA enforces strict rules to maintain safety and order. Fines apply for violations such as eating or drinking inside trains, using the wrong cabin, damaging facilities or travelling without a valid Nol card. Penalties typically range from AED100 to AED2,000, depending on the offence.

Question 8

How are Dubai Metro fares calculated?

Accepted Answer

Dubai Metro fares are based on the number of zones you travel through and the type of Nol card you use. Journeys within one zone cost less, while trips across multiple zones are higher. Passengers must tap their Nol card at the start and end of each trip to calculate the correct fare automatically. The minimum balance required to travel is AED7.50 and fares typically range from AED3 to AED7.50 depending on the distance and card type.