Question 1

What payment methods can I use for taxi services?

Accepted Answer

You can pay using cash, credit or debit cards, Nol cards, Careem Pay, Apple Pay, Samsung Pay, Alipay or QR code payments. Most taxis accept both digital and contactless options, making it easy to pay in the way you prefer.

Question 2

Can I book a taxi in advance?

Accepted Answer

Yes. You can pre-book through the DTC app, S’hail or approved ride-hailing apps to secure a taxi at a specific time.

Question 3

Can two people share a taxi if they have different drop-off locations?

Accepted Answer

Yes. If the passengers are friends or family travelling together, they can share one taxi and be dropped at different locations under a single fare.

Question 4

Are multiple pick-ups and drop-offs allowed?

Accepted Answer

Yes. Passengers can add more stops during the trip and pick up or drop off people from any location. The fare continues as one trip and the meter should not be restarted.

Question 5

Are there extra charges when travelling by taxi?

Accepted Answer

Yes. Salik toll charges apply when you pass through toll gates, an extra AED20 is added when entering Sharjah and waiting time is charged at 50 fils per minute.

Question 6

How much do Airport Taxis cost?

Accepted Answer

Airport taxi fares start at AED 25, with a per-kilometre rate of AED 2.43. Standard charges apply for toll gates and travel to other emirates.

Question 7

Are there taxis for women and families?

Accepted Answer

Yes. Dubai offers dedicated women-and-family taxis, easily recognised by their pink roofs and driven by trained female drivers. These taxis provide added comfort and privacy for women travelling alone or with children. You can find them at airports, malls and major transport hubs, and you can also request them through approved taxi booking apps.

Question 8

What should I do if I lose something in a taxi?

Accepted Answer

If you misplace an item, you can report it through the S’hail app. Details will be shared with the relevant team to help locate your belongings.

Question 9

Do I need an International Driving Permit to rent a car in Dubai?

Accepted Answer

Visitors from GCC countries and many approved nations can drive using their home-country licence. Others may need an International Driving Permit depending on their country of issue. If you need help checking requirements, you can read our guide on how to rent a car in Dubai for more details.

Question 10

What age do I need to be to rent a car in Dubai?

Accepted Answer

Most rental companies require drivers to be 21 or older, but some vehicle types, especially luxury or performance cars, may have higher age limits.

Dubai taxi & car rentals