Question 1

How do I apply for a Lost Item Certificate?

Accepted Answer

You can apply for a Lost Item Certificate online through the Dubai Police website or mobile app or by visiting a police station or a Smart Police Station (SPS). Charges include a service fee of AED50 along with Knowledge and Innovation fees of AED20 per report. Those applying in person at a police station will incur an additional charge of AED100.

Question 2

How long does it take to get a Lost Item Certificate?

Accepted Answer

A Lost Item Certificate is typically issued within three working days of submitting a report.

Question 3

What information do I need to provide while creating a lost item report?

Accepted Answer

A person creating a lost item report needs to provide their name, contact information, description of the lost item, the date and location it was lost along with their passport or Emirates ID number.

Question 4

How do I report a found item?

Accepted Answer

Tourists and residents can report a found item via the Dubai Police website or app. Alternatively, you can also go to a police station or Smart Police Stations (SPS) and submit the item in person. This is a free service.

Question 5

What is the Tourist Support service?

Accepted Answer

The tourist support service is dedicated to helping visitors by addressing their complaints, safety concerns and issues as well as sharing information about local rules and regulations.

Question 6

How do I contact Dubai Police in an emergency?

Accepted Answer

For emergencies that require immediate police support, you can dial 999. For non-emergency assistance, you can contact the call center on 901 or use the Dubai Police app.

Visitor guide: Lost and Found in Dubai