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The Department of Tourism and Commerce Marketing (DTCM) encourages the development of Dubai’s tourism industry through appropriate regulation and oversight. This means we can ensure a high standard of experience for all visitors across every tourism touch point.

Tourism Complaints

Make your voice heard and help improve our tourism sector

Use this service to offer your feedback or register any complaints you have about your experience within Dubai’s tourism sector.

Our professional team is here to answer your questions, help you get the information you need and handle any of your complaints. Our multilingual personnel cater to all enquiries in Arabic and English.

We also handle all comments and suggestions from the public and can direct you to the customer care number for the appropriate agency or entity.

Our contact centre operates from 8am - 8pm Saturday - Thursday, so just call us on 600 555 559, or send an email to ecomplaints@dubaitourism.ae

To register an issue please complete a complaint form and provide any supporting documentation or pictures. Our team will review your issue, refer it to the relevant organisations or entities and follow up with you.

We endeavour to handle all complaints within five working days.

Website: https://www.visitdubai.com/en/suggestions-and-complaints

Email: ecomplaints@dubaitourism.ae

Contact centre : 600 555 559